This week, we got the chance to hear more from the 20th most popular PR firm on social media, República. Like many of the top firms on our list, you’ll see that they emphasize an individualized approach, and work to develop lasting relationships with their clients. Their international expertise and top-notch team work together to provide the best possible social media work for their clients.
For your clients, which social networks have been the most effective for PR?
Depending on the campaign and the strategy, but often times, Facebook, Twitter and Google+ are the most common social platforms used for our clients.
How do you go about handling a social media PR campaign?
Each client’s needs are different. We work with our agency partners to determine the best approach for their brand based on their objectives. Our work ranges from basic account set up and branding of a social media profile to content creation, digital media strategy, and community management. For some client’s a hands on community management approach is beneficial, and with others, it’s more about providing strategic guidance in the space.
What advice would you give when it comes to using social media for a public relations campaign?
Social media is the most direct line of communication between a brand and a consumer. It’s paramount to understand that relationship. We recommend using social media channels as a vessel to listen to your audience, leverage that relationship to craft your brand’s story and always engage with followers, making them feel a part of the brand.
Social media also provides a medium to communicate news immediately. With today’s fast-paced news channels, it’s important for brands to leverage their social platforms to convey their message(s) quickly. This is especially important when planning campaigns or PR strategies regarding major announcements or dealing with crisis communications.
How would you recommend that a client handles a big screw up on social media?
It depends on the situation. If a client has tweeted something that was not factually correct or would like to retract a message, a good PR rule of thumb is, “Tell the truth, tell it all, tell it fast.” If you made a mistake, get out in front of it. An honest tweet or Facebook post can go a long way to repair any damage to public perception.
Do you have any social media success stories you’d like to share?
We recently worked with our client, Pernod Ricard Americas Travel Retail, on the launch of a new duty-free exclusive scotch whisky, the Chivas Brother’s Blend. República developed and executed a media relations campaign; social media strategy, content creation and community management for the brand’s Facebook page. Following a teaser campaign within the duty-free market and social media, we were able to garner more than 60,000 Facebook fans around this launch.
What do you think sets your company apart from your competitors?
República is a dream shop, built on guiding principles that stem to the core of our business practices. What sets us apart is our talented team members who are the bloodline of our agency, and without them we could not deliver the high-caliber work that help our clients succeed.
While there are many incredible companies in today’s marketplace, at República, we’re one familia, and that is rarity we hold as a cornerstone to “Who We R.”
If you know a PR firm who would like to offer their social media advice to other professionals, leave a comment or contact firstname.lastname@example.org to let us hear about it.