Boynton Health’s Gopher Chauffeur is back operating after suspending its service in March 2020 due to COVID-19. Despite facing the challenge of a staff shortage, Gopher Chauffeur continues to operate as they hope to gain more student employees.
Boynton’s Gopher Chauffeur is a free service providing car rides for students living on and around the University of Minnesota campus. According to Julie Sanem, director of health promotion at Boynton, the number of rides has increased each year since the service first launched.
“In 2020, when they stopped operating the rides, the population of rides decreased by 8,285 rides within a year. Now that the service is back in operation, during the past September until October, the Gopher Chauffeur has provided 1,701 rides, estimating around 150-200 rides per week,” said Senam.
Due to the pandemic, the Gopher Chauffeur is facing a staff shortage. Manager James Schwartz said there are currently 21 student employees trained and providing the services for students. There are an additional 12 students in training, making a total of 32 student employees by next month.
“Unfortunately, that’s not enough. We are looking towards 50 students to provide this service because in-person classes are operating, more students would use the service,” Schwartz said.
While Gopher Chauffeur suspended the service they still had employees, but they had to let them go since it was uncertain when they would operate again.
During the summer, Senam and Schwartz were notified the service would be back in operation in fall 2021, but that there were not enough employees since most graduated. They ended up with five student drivers who wanted to continue working this fall, which was less than they thought.
“There are five vans available for the service, and each van requires two employees per van, yet, we still do not have enough available students to provide the service,” Schwartz said.
“I work on campus every Saturday ‘till almost midnight, so I use the Gopher Chauffeur service to ride home,” said second-year mechanical engineering student Khoa Le.
Le said the service is convenient for him since the Gopher Chauffeur brings him straight to his home from his workplace. However, Le said in his experience the wait time to use the Gopher Chauffeur service has been approximately 20-60 minutes.
According to the Senam and Schwartz, they have not seen increased wait times due to the pandemic but they have seen fewer riders total right now as compared to before the pandemic.
“I believe the waiting time for the Gopher Chauffeur would decrease if they have more staff working in each shift, and if possible, the area would be expanded as well,” Le said.
In this situation, the service is in high demand and there are not enough employees to provide the services for students in need. Shortage of staff has been an issue for college campuses and workplaces across the United States.
According to the National Education Association, closing campuses because of the pandemic laid off thousands of students — many colleges and universities reopened this fall with staff shortages that included work sites such as dining halls, residence halls and more.
In addition, the pay for Gopher Chauffeur is divided into two different positions: the Gopher driver receives $13 an hour and the team leads receive $15 an hour.
“This is a great service. I am glad it’s available to students who are looking for safe rides home at night, especially during the winter,” Le said.